ELLA'S HIDDEN TREASURES TOUR just 40$!

FREQUENTLY ASKED QUESTIONS

TUK TUK TOURS & TRANSPORTATION

Q: How many passengers can a tuk tuk accommodate? A: Our tuk tuks comfortably seat up to 3 adult passengers. For larger groups, we can arrange multiple tuk tuks or suggest our car service options.
Q: Are tuk tuks comfortable for longer journeys? A: Tuk tuks are ideal for exploring Ella and nearby attractions (journeys under 2 hours). For longer distances, we recommend our car services for greater comfort.
Q: Can we bring luggage in the tuk tuk? A: Tuk tuks can accommodate 1-2 medium bags in addition to passengers. For guests with more luggage, we recommend our car service.

TOURS & EXPERIENCES

Q: When is the best time for touring around Ella? A: Morning (6-10am) typically offers clearer weather and better views. For photography at Nine Arch Bridge, we time visits with train crossings. During monsoon season (May-September), morning activities are recommended to avoid afternoon showers.
Q: Do I need to be physically fit for the hiking tours? A: We offer treks ranging from easy walks to challenging hikes. Little Adam's Peak is suitable for most fitness levels, while Ella Rock requires moderate fitness. We're happy to recommend options based on your abilities.
Q: Can you accommodate special dietary requirements? A: Yes! With advance notice, we can arrange vegetarian, vegan, gluten-free and other dietary needs for any tours including meals or refreshments.
Q: What's the maximum group size for tours? A: We specialize in intimate experiences. Tuk tuk tours are limited to 3 people per vehicle. For hiking and cultural experiences, we typically maintain groups of 6 or fewer to ensure quality and minimal environmental impact.

BOOKING INFORMATION

Q: How far in advance should I make reservations? A: For peak season (December-March), we recommend booking 1-2 weeks ahead. In other periods, 2-3 days notice is usually sufficient, though we can often accommodate last-minute requests.
Q: What payment methods do you accept? A: We accept cash payment (Sri Lankan Rupees, USD, EUR) on the day of service. For airport transfers and multi-day bookings, we request a small deposit via bank transfer.
Q: What is your cancellation policy? A: • Full refund for cancellations 48+ hours in advance • 50% refund for cancellations 24-48 hours in advance • No refund for cancellations less than 24 hours before service • Full refunds provided if we cancel due to dangerous weather conditions
Q: What should I bring for tours and activities? A: We recommend: • Comfortable walking shoes • Sun protection (hat, sunglasses, sunscreen) • Light, breathable clothing (with modest options for temple visits) • Small backpack for personal items • Camera • Reusable water bottle • Light jacket or sweater (mornings/evenings can be cool)

PRACTICAL INFORMATION

Q: Do you provide hotel pickup? A: Yes, we offer complimentary pickup and drop-off at any accommodation in Ella. For locations outside central Ella, a small additional charge may apply.
Q: Can you arrange airport transfers? A: Yes, we provide reliable transfers between Ella and both Bandaranaike International Airport (Colombo) and Mattala Rajapaksa Airport. The journey from Colombo takes approximately 6-7 hours, while Mattala is about 2-3 hours away.
Q: What languages do you speak? A: Yasi speaks fluent English and Sinhala. Basic communication in German is also possible.
Q: What's the typical weather in Ella? A: Ella enjoys a moderate climate: • Dec-Mar: Dry season with comfortable temperatures (18-25°C) • Apr-May: Warming temperatures (20-30°C) with occasional thunderstorms • Jun-Sep: Southwest monsoon with regular afternoon rain • Oct-Nov: Intermittent rain with moderate temperatures (18-26°C)Morning fog is common year-round but typically clears by mid-morning.

YASI TUK TUK TOURS AND TAXI SERVICE ELLA

📱 +94 77 921 5862

📧 yasinthavihaga270@gmail.com

📌 16 Mile Post, Rawanaella, Ella, Sri Lanka

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